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Tuesday | April 3

10:00 AM – 7:00 PM

Registration Open | Battelle Foyer

12:00 PM – 1:00 PM

Lunch for Workshop Participants

1:00 PM – 3:00 PM

Abercrombie & Fitch Facility Tour

1:00 PM – 5:00 PM

Master Class Workshop: Defining and Optimizing the Customer Experience | Taft D

1:00 PM – 5:00 PM

Master Class Workshop: Taking Omnichannel to the Next Level | Taft A

1:00 PM – 5:00 PM

Master Class Workshop: The Fundamentals of Operations & Fulfillment | Taft C

2:00 PM – 4:00 PM

DHL eCommerce Facility Tour

2:30 PM – 4:45 PM

Amazon Facility Tour

3:00 PM – 5:00 PM

Ascena Retail Group Facility Tour

5:00 PM – 7:00 PM

Welcome Party - Exhibit Hall Preview & Reception

7:30 PM – 9:30 PM

Distillery and Meadery Experience

Wednesday | April 4

7:00 AM – 6:00 PM

Registration Open | Battelle Foyer

8:00 AM – 8:50 AM

Breakfast Roundtables | Exhibit Hall

8:00 AM – 6:00 PM

Exhibit Hall Open

9:00 AM – 10:00 AM

Keynote: Intelligent Assistant, Machine Learning, Robotics, IoT - Keeping Up with What’s Next in Ecommerce | Exhibit Hall

10:00 AM – 10:30 AM

Coffee Break in the Exhibit Hall

10:30 AM – 11:20 AM

Fulfillment Mountaineering: Handling Major and Minor Demand Peaks | Lab 1

10:30 AM – 11:20 AM

Blockchain: The Next Big Thing in Omnichannel? | Lab 2

10:30 AM – 11:20 AM

Sprint to the Last Mile: Optimizing the Costliest Leg of Fulfillment | Lab 3

11:30 AM – 12:20 PM

Channel Surfing: How to Deliver a Seamless, Standout Experience in B2C and B2B | Lab 4

11:30 AM – 12:20 PM

WMS 2.0 to 3.0: Comparing Legacy with the Latest | Lab 1

11:30 AM – 12:20 PM

(Close to) Real-Time Inventory Visibility: Holy Grail or Achievable? | Lab 2

11:30 AM – 12:20 PM

Speed Order, Aisle 5: The Land Rush in Same-Day Grocery Delivery | Lab 3

12:30 PM – 1:45 PM

Omnichannel Finds Another Gear: Talking Supply Chain with Best Buy

1:45 PM – 2:30 PM

Dessert Networking Break in the Exhibit Hall

2:30 PM – 3:20 PM

It Should All Look the Same: Creating True Cross-Channel Customer Centricity | Lab 4

2:30 PM – 3:20 PM

Knowing When and How to Choose a 3PL Partner | Lab 1

2:30 PM – 3:20 PM

Harnessing Data, Automation to Optimize Drop Shipping for Suppliers and Retailers | Lab 2

2:30 PM – 3:20 PM

Supply Chain Intelligence: Taking Action on Your Data | Lab 3

3:30 PM – 4:20 PM

The Rise of Chatbots and AI in Customer Care | Lab 4

3:30 PM – 4:20 PM

Translating Your Strategic Plan into Operational Objectives | Lab 1

3:30 PM – 4:20 PM

From Anywhere to Everywhere: Executing on the Promise of Omnichannel | Lab 2

3:30 PM – 4:20 PM

Mastering Small Parcel Contract Negotiations: Insider's Playbook for Best-in-Class Pricing Agreements | Lab 3

4:30 PM – 5:20 PM

Attention, Mid-Market Merchants: How to Win in an Amazon Prime World | Lab 4

4:30 PM – 5:20 PM

Getting Out from Under All Those Ecommerce Returns | Lab 3

5:20 PM – 6:30 PM

Networking Pub Crawl in Exhibit Hall

7:00 PM – 9:00 PM

Ecommerce Networking Dinner | Martini

10:30 AM – 11:20 AM

The Post-Purchase Experience: Meeting Shopper Needs After the Click | Lab 4

Thursday | April 5

7:00 AM – 12:30 PM

Registration Open | Battelle Foyer

8:00 AM – 8:50 AM

Breakfast Roundtables | Exhibit Hall

8:00 AM – 1:30 PM

Exhibit Hall Open

9:00 AM – 9:50 AM

Using Customer Journey Reconstruction as a Powerful Tool in CX Design | Lab 4

9:00 AM – 9:50 AM

Warehouse Robotics: Tipping Point or Pipe Dream? | Lab 1

9:00 AM – 9:50 AM

From Shark Tank to Omnichannel Mania: How Spikeball Found Success with its Operations Hub | Lab 2

9:00 AM – 9:50 AM

Smart Packaging Options to Stay Ahead of Rising Parcel Shipping Costs | Lab 3

10:00 AM – 10:50 AM

Making the Social Nets Work: Improving Engagement, Solving Customer Issues | Lab 4

10:00 AM – 10:50 AM

DIM Isn’t Going Away, So What Are You Doing to Address It? | Lab 1

10:00 AM – 10:50 AM

Where Do I Ship From? Optimizing Order Sourcing Across Channels | Lab 2

10:00 AM – 10:50 AM

Evolution at Home, Revolution Abroad: Strategies to Leverage Domestic Operations into Cross-Border Success | Lab 3

10:50 AM – 11:30 AM

Brunch in the Exhibit Hall

11:40 AM – 12:30 PM

Creating a Standout Brand Experience That Cuts Through the Clutter | Lab 4

11:40 AM – 12:30 PM

Is the Future Now? Using AR and Heads-Up Display in the DC | Lab 1

11:40 AM – 12:30 PM

The Three Phases of an Omnichannel Business Model | Lab 2

11:40 AM – 12:30 PM

Cross-Border Ecommerce: The World is Your Market | Lab 3

12:40 PM – 1:30 PM

The End of the Alphabet: How to "Get" the Needs and Preferences of Gens Y & Z | Lab 4

12:40 PM – 1:30 PM

Choosing the Right Mix of Automated and Manual DC Processes | Lab 1

12:40 PM – 1:30 PM

Getting Out Late-Day Orders: Hitting Cutoffs, Balancing Cost and Service Level | Lab 3