The MCM CommerceChat podcast series is proud to highlight speakers and content from the Ecommerce Operations Summit. Here’s the insights and strategies shared by our 2019 speaking faculty. Subscribe today to get the latest podcasts as soon as they become available.!

Women Make Strides in Omnichannel Operations

For years, ecommerce operations have been perceived as a male-dominated world. However, it's become evident today that women are making noticeable strides and taking on more leadership roles. In the latest MCM CommerceChat podcast, Angie Stocklin, Co-Founder and COO of One Click, talks about how her company has made an effort to be more inclusive as a way to ensure growth and opportunity.

How Are U.S. Retailers Doing in Omnichannel vs. Other Markets?

What areas of omnichannel operations need improvement? What challenges and opportunities are retailers facing? Charles Dimov of OrderDynamics, discusses his company's recent research in this MCM CommerceChat podcast, and will go into greater depth at Ecommerce Operations Summit 2019, April 9-11 in Columbus, OH.

Is the Customer Always Right? A Look At a Good Customer Experience

"The customer is always right," is a slogan that promises that retailers give the highest priority to the customer experience. But is it a true statement? In the latest MCM CommerceChat podcast, Stan Lucas, Principal of Lucas Advising, LLC., talks about how you approach the concept of “the customer is always right” can impact your business either positively or negatively.

How Technology Enhances the Customer Experience

In retail today, technology is playing a vital role to offer the best experience for customers. It has enabled retailers to personalize the relationship between the customer and the retailer. In our latest MCM CommerceChat podcast, Logan Crane, Vice President of Operations for Boll & Branch talks about how the brand has used technology to get a more centric view of the customer journey.

Tackling the Challenges of Store Inventory Accuracy

If stores are the weak link in inventory accuracy, how do you improve it to avoid stock-outs and dissatisfied customers? Steve DeNunzio of Ohio State's graduate logistics program covers the challenges and solutions in this MCM CommerceChat podcast. He'll also lead this discussion at Ecommerce Operations Summit in Columbus, OH.

Talking Data Science with Abercrombie & Fitch

In this MCM CommerceChat podcast, Anthony Burnside, manager of direct-to-customer order management and omnichannel fulfillment for Abercrombie & Fitch, talks to Multichannel Merchant about the role of data analytics and data science inside his group and organization

The Value of a Robust Customer Feedback Strategy

Customer feedback is vital in any business or industry. Retailers in particular are utilizing it to not only put specific products under the microscope, but to also analyze how they're providing the best experience across all their channels. Listen to the lastest MCM CommerceChat podcast with Martha Brooke of Interaction Metrics as she discusses the value of customer feedback.

How Rod’s Western Palace Gets Its Marketing Strategy Ready for the Holidays

Having a good marketing strategy in place for the holiday season is critical, especially in terms of remaining competitive in pricing and offers. In this latest edition of our MCM CommerceChat podcast, Phil Minix, Executive Vice President of Rod's Western Palace, talks about his company’s marketing strategy and preparing for the holiday blitz.

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