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Tuesday | April 14

12:00 PM – 1:00 PM

Lunch for Workshop Participants

1:00 PM – 5:00 PM

Master Class Workshop: Getting Both Arms Around the Ecommerce Returns Beast

1:00 PM – 5:00 PM

Master Class Workshop: The Fundamentals of Operations & Fulfillment

1:00 PM – 5:00 PM

Master Class Workshop: The Insider’s Playbook to Mastering Small Parcel Contract Negotiations

1:00 PM – 5:00 PM

Master Class Workshop: Steps to Creating a Winning Customer Experience

5:00 PM – 7:00 PM

Welcome Party

Wednesday | April 15

7:00 AM – 6:00 PM

Registration Open

8:00 AM – 9:00 AM

Breakfast + Roundtables

9:00 AM – 10:00 AM

Keynote Presentation: How Market Demands Are Driving a Supply Chain Evolution

10:00 AM – 10:45 AM

Coffee Break in the Expo Hall

10:45 AM – 11:30 AM

Establishing a Toolkit of E-Grocery Fulfillment Formats

10:45 AM – 11:30 AM

Optimizing D2C Operations in an Ever-Changing World

10:45 AM – 11:30 AM

Omnichannel Fulfillment: A Strategy to Drive Topline Growth

11:40 AM – 12:25 PM

MFCs for E-Grocery: Getting Around Fulfillment Challenges

11:40 AM – 12:25 PM

Building a Parcel Negotiation Strategy: Advice from Former Carrier Executives

11:40 AM – 12:25 PM

IoT in the Omnichannel Supply Chain: Transformation Entering the Realm of the Possible

12:30 PM – 1:40 PM

Expo Hall Closed

12:30 PM – 1:40 PM

Lunch

1:00 PM – 1:40 PM

Keynote Presentation: The Omnichannel Supply Chain – Beyond Optimized to Margin Driver

1:50 PM – 2:35 PM

Hanging Up the Call Center Phone: The Rise of Chatbots and Automated Messaging

1:50 PM – 2:35 PM

Are You Operationally Ready for $100 Million in E-Grocery Food/Beverage Spend?

1:50 PM – 2:35 PM

Reshaping the Last Mile: New Business Models, Technologies

1:50 PM – 2:35 PM

Meeting Today’s Workforce Challenges in Ecommerce Operations

1:50 PM – 2:35 PM

Unified Inventory: The Key to Omnichannel Success

2:30 PM – 3:15 PM

Energy Break in the Expo Hall

3:20 PM – 4:05 PM

Orchestrating the Customer Experience: Unified Data and Personalization

3:20 PM – 4:05 PM

Taking a Closer Look at Regional Parcel Carriers

3:20 PM – 4:05 PM

Integrating Material Handling Automation Into Your Fulfillment Operation

3:20 PM – 4:05 PM

Sell Everywhere, Deliver Every Way: Achieving Accelerated Growth in a Unichannel World

4:15 PM – 5:00 PM

How Millennials and Gen Z are Reshaping Customer Care

4:15 PM – 5:00 PM

Managing 1m Square Feet As If It Was 10,000: The Dell Story

4:15 PM – 5:00 PM

Recognizing and Celebrating Women in Omnichannel

5:00 PM – 6:00 PM

Cocktail Hour in the Expo Hall

Thursday | April 16

9:00 AM – 9:40 AM

The Store of the Future Is Not a Store: Beyond Omnichannel to a Harmonized Experience

9:00 AM – 9:40 AM

Why Data is Important: What Every Ecommerce Shipper Should Know

9:00 AM – 9:40 AM

Brains Over Bot Brawn: Accelerating the Pace of Robotic Intelligence

9:00 AM – 9:40 AM

Getting Subscription Programs Right on the Back End

9:00 AM – 9:40 AM

Can We Be Direct? Overcoming Operational Growing Pains in D2C

9:50 AM – 10:30 AM

Case Study: How Telus Created a Front-End Customer Experience that Set it Apart

9:50 AM – 10:30 AM

Ecommerce Parcel Shipping in a Constantly Changing World

9:50 AM – 10:30 AM

Warehouse Robotics Power Panel: Where It’s At, Where It’s Headed

9:50 AM – 10:30 AM

Late to the Game Flips to an Omnichannel Win for Hibbett Sports

11:20 AM – 12:00 PM

When Customer Services Goes Bespoke

11:20 AM – 12:00 PM

Measuring the Speed of Success: Metrics for Optimizing Your Operations

11:20 AM – 12:00 PM

Two-Sided Growth: The Value of Partnership in Drop Shipping