Use the Add to My Agenda buttons to compile a Personalized Agenda of the sessions you wish to attend. Then submit an email address at bottom of screen to receive your Personalized Agenda in your inbox!

Tuesday | April 9

10:00 AM – 7:00 PM

Registration Open

Room: Regency Foyer
12:00 PM – 1:00 PM

Lunch for Workshop Participants

Room: Fairfield Foyer
1:00 PM – 4:00 PM

Facility Tour: Rickenbacker

1:00 PM – 5:00 PM

Master Class Workshop: Affording Free Shipping: Playbook to Cut Parcel Shipping Costs Up to 25%

Room: Hyatt | Madison
1:00 PM – 5:00 PM

Master Class Workshop: Offering the Optimal Customer Experience

Room: Hyatt | Fayette
1:00 PM – 5:00 PM

Master Class Workshop: Refining the Omnichannel Model, Managing Rising Customer Expectations

Room: Hyatt | Morrow
1:00 PM – 5:00 PM

Master Class Workshop: The Fundamentals of Operations & Fulfillment

Room: Hyatt | Fairfield
1:00 PM – 3:00 PM

Ohio State University Excursion

2:00 PM – 4:00 PM

Facility Tour: Abercrombie & Fitch | Sold Out

3:00 PM – 5:00 PM

Facility Tour: Ascena Retail

5:00 PM – 7:00 PM

Welcome Party - Exhibit Hall Preview & Reception

Room: Exhibit Hall
7:15 PM – 9:30 PM

Distillery & Meadery Experience

Wednesday | April 10

7:00 AM – 6:00 PM

Registration Open

Room: Regency Foyer
8:00 AM – 8:50 AM

Breakfast + Roundtables

Room: Regency Ballroom
9:00 AM – 10:00 AM

Keynote Power Panel: Navigating Customer Expectations in 2019

Room: Regency Ballroom
10:00 AM – 10:30 AM

Coffee Break in the Expo Hall

Room: Exhibit Hall
10:00 AM – 6:30 PM

Expo Hall Open

Room: Exhibit Hall
10:30 AM – 12:30 PM

Facility Tour: Ascena Retail

10:35 AM – 11:25 AM

Balancing Self-Service and Hands-On Support in Customer Care

Room: Theater 1
10:35 AM – 11:25 AM

Lockers and Pickup Locations: A Last-Mile Solution Whose Time Has Come?

Room: Theater 2
10:35 AM – 11:25 AM

How Sustainable are Rising Shipping Costs?

Room: Theater 4
10:35 AM – 11:25 AM

Data Scientists: The New Rock Stars, Sans Lab Coats

Room: Theater 3
11:35 AM – 12:25 PM

Shifting Gears: Preparing Your CS Team for New Channels, Opportunities

Room: Theater 1
11:35 AM – 12:25 PM

Fulfillment Network Expansion: The Pros and Cons

Room: Theater 2
11:35 AM – 12:25 PM

APIs: The Path to Advanced Transportation and Supply Chain Visibility

Room: Theater 4
11:35 AM – 12:25 PM

Omnichannel, Unified Commerce and Profitability: Can They Get Along?

Room: Theater 3
12:30 PM – 1:45 PM

Keynote: Trade, Tariffs, Ecommerce and Foreign-Trade Zones

Room: Regency Ballroom
1:50 PM – 2:40 PM

Handling Challenges: Preparing Agents Who Rock at Resolution

Room: Theater 1
1:50 PM – 2:40 PM

Speeding Up Urban Fulfillment: Exploring Same-Day, Next-Day and Two-Day Options

Room: Theater 2
1:50 PM – 2:40 PM

Go Like a Pro: Upping Your Contract Negotiation Game with UPS, FedEx

Room: Theater 4
1:50 PM – 2:40 PM

Improving Store Inventory Accuracy with Carrots and Sticks

Room: Theater 3
2:40 PM – 3:15 PM

Energy Break in the Expo Hall

Room: Exhibit Hall
3:20 PM – 4:05 PM

Strategic Co-Opetition: Letting Your Competitor Help Delight Your Customers

Room: Theater 1
3:20 PM – 4:05 PM

Pop-Up DCs to the Rescue: Flexible, Economic Solutions for Peak Expansion

Room: Theater 2
3:20 PM – 4:05 PM

Shipping Off to Europe: What You Need to Know to Succeed

Room: Theater 4
3:20 PM – 4:05 PM

Omnichannel By the Numbers: Where the U.S. Needs to Step Up

Room: Theater 3
4:15 PM – 5:00 PM

Social Listening and the Customer: The Eyes and Ears of Your Brand

Room: Theater 1
4:15 PM – 5:00 PM

Try Before You Buy: Great Opportunity or Returns Tsunami Risk?

Room: Theater 2
4:15 PM – 5:00 PM

Navigating Multi-Carrier Rate Shopping to Meet Customer Delivery Promises

Room: Theater 4
4:15 PM – 5:00 PM

Recognizing and Celebrating Women in Omnichannel

Room: Regency Ballroom
5:00 PM – 6:30 PM

Pub Crawl in the Expo Hall

Room: Exhibit Hall
7:15 PM – 9:00 PM

Networking Dinner at Martini

Thursday | April 11

7:30 AM – 10:00 AM

Registration Open

Room: Regency Foyer
8:00 AM – 8:50 AM

Breakfast + Roundtables

Room: Battelle Grand
8:30 AM – 12:00 PM

Expo Hall Open

Room: Exhibit Hall
9:00 AM – 9:50 AM

Fostering a Culture of Gender Equality in Customer Care

Room: Theater 1
9:00 AM – 9:50 AM

Balancing Packaging Sustainability, Protection, Loyalty and the Bottom Line

Room: Theater 2
9:00 AM – 9:50 AM

The Shipping Capacity Crunch: What’s the Latest, What You Can Do

Room: Theater 4
9:00 AM – 9:50 AM

The Evolution of Order Management: From OMS, to DOM and DIFF

Room: Theater 3
10:00 AM – 10:45 AM

Insourcing vs. Outsourcing Customer Care: The Pros and Cons

Room: Theater 1
10:00 AM – 10:45 AM

To FBA or Not to FBA: That is the Question

Room: Theater 2
10:00 AM – 10:45 AM

Strategies for Successful Cross-Border Expansion

Room: Theater 4
10:00 AM – 10:45 AM

Transitioning from Traditional to Omnichannel Distribution

Room: Theater 3
10:45 AM – 11:25 AM

Coffee Break in the Expo Hall

Room: Exhibit Hall
11:30 AM – 12:15 PM

Balancing Ever-Rising Customer Expectations with Your Bottom Line

Room: Theater 1
11:30 AM – 12:15 PM

Getting Maximum ROI from Your Systems Investment

Room: Theater 2
11:30 AM – 12:15 PM

Analyzing Carrier Accessorial Costs: Know the Impact on Your Bottom Line

Room: Theater 4
11:30 AM – 12:15 PM

Leveraging Blockchain for Omnichannel Success

Room: Theater 3