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Wednesday | April 10

7:00 AM – 6:00 PM

Registration Open

Room: Regency Foyer
8:00 AM – 8:50 AM

Breakfast + Roundtables

Room: Regency Ballroom
9:00 AM – 10:00 AM

Keynote Power Panel: Navigating Customer Expectations in 2019

Room: Regency Ballroom
10:00 AM – 10:30 AM

Coffee Break in the Expo Hall

Room: Exhibit Hall
10:00 AM – 6:30 PM

Expo Hall Open

Room: Exhibit Hall
10:30 AM – 12:30 PM

Facility Tour: Ascena Retail

10:35 AM – 11:25 AM

Balancing Self-Service and Hands-On Support in Customer Care

Room: Theater 1
10:35 AM – 11:25 AM

Lockers and Pickup Locations: A Last-Mile Solution Whose Time Has Come?

Room: Theater 2
10:35 AM – 11:25 AM

How Sustainable are Rising Shipping Costs?

Room: Theater 4
10:35 AM – 11:25 AM

Data Scientists: The New Rock Stars, Sans Lab Coats

Room: Theater 3
11:35 AM – 12:25 PM

Shifting Gears: Preparing Your CS Team for New Channels, Opportunities

Room: Theater 1
11:35 AM – 12:25 PM

Fulfillment Network Expansion: The Pros and Cons

Room: Theater 2
11:35 AM – 12:25 PM

APIs: The Path to Advanced Transportation and Supply Chain Visibility

Room: Theater 4
11:35 AM – 12:25 PM

Omnichannel, Unified Commerce and Profitability: Can They Get Along?

Room: Theater 3
12:30 PM – 1:45 PM

Keynote: Trade, Tariffs, Ecommerce and Foreign-Trade Zones

Room: Regency Ballroom
1:50 PM – 2:40 PM

Handling Challenges: Preparing Agents Who Rock at Resolution

Room: Theater 1
1:50 PM – 2:40 PM

Speeding Up Urban Fulfillment: Exploring Same-Day, Next-Day and Two-Day Options

Room: Theater 2
1:50 PM – 2:40 PM

Go Like a Pro: Upping Your Contract Negotiation Game with UPS, FedEx

Room: Theater 4
1:50 PM – 2:40 PM

Improving Store Inventory Accuracy with Carrots and Sticks

Room: Theater 3
2:40 PM – 3:15 PM

Energy Break in the Expo Hall

Room: Exhibit Hall
3:20 PM – 4:05 PM

Strategic Co-Opetition: Letting Your Competitor Help Delight Your Customers

Room: Theater 1
3:20 PM – 4:05 PM

Pop-Up DCs to the Rescue: Flexible, Economic Solutions for Peak Expansion

Room: Theater 2
3:20 PM – 4:05 PM

Shipping Off to Europe: What You Need to Know to Succeed

Room: Theater 4
3:20 PM – 4:05 PM

Omnichannel By the Numbers: Where the U.S. Needs to Step Up

Room: Theater 3
4:15 PM – 5:00 PM

Social Listening and the Customer: The Eyes and Ears of Your Brand

Room: Theater 1
4:15 PM – 5:00 PM

Try Before You Buy: Great Opportunity or Returns Tsunami Risk?

Room: Theater 2
4:15 PM – 5:00 PM

Navigating Multi-Carrier Rate Shopping to Meet Customer Delivery Promises

Room: Theater 4
4:15 PM – 5:00 PM

Recognizing and Celebrating Women in Omnichannel

Room: Regency Ballroom
5:00 PM – 6:30 PM

Pub Crawl in the Expo Hall

Room: Exhibit Hall
7:15 PM – 9:00 PM

Networking Dinner at Martini