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Thursday | April 11

7:30 AM – 10:00 AM

Registration Open

Room: Regency Foyer
8:00 AM – 8:50 AM

Breakfast + Roundtables

Room: Battelle Grand
8:30 AM – 12:00 PM

Expo Hall Open

Room: Exhibit Hall
9:00 AM – 9:50 AM

Fostering a Culture of Gender Equality in Customer Care

Room: Theater 1
9:00 AM – 9:50 AM

Balancing Packaging Sustainability, Protection, Loyalty and the Bottom Line

Room: Theater 2
9:00 AM – 9:50 AM

The Shipping Capacity Crunch: What’s the Latest, What You Can Do

Room: Theater 4
9:00 AM – 9:50 AM

The Evolution of Order Management: From OMS, to DOM and DIFF

Room: Theater 3
10:00 AM – 10:45 AM

Insourcing vs. Outsourcing Customer Care: The Pros and Cons

Room: Theater 1
10:00 AM – 10:45 AM

To FBA or Not to FBA: That is the Question

Room: Theater 2
10:00 AM – 10:45 AM

Strategies for Successful Cross-Border Expansion

Room: Theater 4
10:00 AM – 10:45 AM

Transitioning from Traditional to Omnichannel Distribution

Room: Theater 3
10:45 AM – 11:25 AM

Coffee Break in the Expo Hall

Room: Exhibit Hall
11:30 AM – 12:15 PM

Balancing Ever-Rising Customer Expectations with Your Bottom Line

Room: Theater 1
11:30 AM – 12:15 PM

Getting Maximum ROI from Your Systems Investment

Room: Theater 2
11:30 AM – 12:15 PM

Analyzing Carrier Accessorial Costs: Know the Impact on Your Bottom Line

Room: Theater 4
11:30 AM – 12:15 PM

Leveraging Blockchain for Omnichannel Success

Room: Theater 3