Michael Anderson is the CEO and Co-Founder of Etail Solutions, an ecommerce software platform that helps brands and internet retailers drive growth and profitability through automation and operational efficiency. As a software industry entrepreneur, Michael’s background includes extensive experience in ERP development, technology mergers and acquisitions.
Joseph Ansanelli is CEO and co-founder of Gladly, a technology company transforming customer service for the modern world. He is also a partner at Greylock Partners, and serves on the Board of Directors of Sumo Logic, Grand Rounds and Trifacta. Joseph has spent the majority of his career as an entrepreneur and has extensive experience in customer service. He was CEO and co-founder of Connectify which was later acquired by Kana, one of the first digital customer service platforms that he helped take public in 1999. Joseph was also CEO and co-founder of Vontu, which was acquired by Symantec in 2007 for $350 million.
At the Food Marketing Institute, Doug facilitates professional, non-competitive collaboration among member communities across private brands, technology and asset protection issue areas. In addition to overseeing the private brands council and its efficiency-driven initiatives to encourage brand owner innovation, Doug also leads FMI’s CIO Technology Board, the Asset Protection Council and a joint industry initiative, SmartLabel. He began his career in the food retail industry in 1984 with Fry’s Food Stores. His experience has included leadership roles at Fry’s (a division of Kroger), Kraft/Nabisco and Federated Foods with focuses on retail operations, consumer packaged goods and private brand development and marketing.
Meg Bedford is VP of Marketing and Customer Experience at TUMI, where she leads global brand marketing and communications, customer experience and ecommerce for the iconic travel brand. Her expertise working with luxury brands has enabled her to contribute to the growth of retail companies in beauty, fashion and global ecommerce. Prior to TUMI, Meg led marketing teams for brands like Pat McGrath Cosmetics, Louis Vuitton and Tom Ford. She started out in publishing and was on digital teams at Elle, Lucky and Vogue. Since then, Meg has applied her passion for storytelling and a strong understanding of international brand building to TUMI’s global brand and ecommerce operations.
Rick is responsible for REI’s supply chain division including distribution, logistics including trade and compliance, sales and customer support, vendor operations, network strategy and omnichannel fulfillment. Previously he was REI’s Director of Global Supply Chain, and before that a senior manager of Global Supply Chain at Microsoft. Rick also spent 11 years at Office Depot in distribution-related management. He serves on the board of advisors for the University of Washington’s master’s degree program in Supply Chain Transportation and Logistics (SCTL). Based outside Seattle, REI is a $3 billion national multichannel retail co-op with 143 stores in 35 states, as well as REI.com and REI.com/outlet.
Guy has nearly 20 years of experience leading large organizations in the global enterprise software market, and transforming them into highly successful hyper-growth environments. He joined Bringg after spending six years in senior leadership roles at Splunk, most recently as COO EMEA.
Brian Bourke is Vice President of Marketing at SEKO Logistics, a position he has held since his return to the company in 2012. Brian is responsible for the internal and external communication of the unique features and benefits of SEKO’s global logistics solutions. He began his career with SEKO in 2005. Prior to his return to SEKO Brian was head of marketing communications for GEODIS.
With a degree in architecture and 20+ years of experience in retail strategy, design and implementation, DeAnn’s role is to maintain long term, forwarding-looking knowledge of the retail industry to align Harbor’s solutions with the industry landscape, the consumer and our clients’ competitors, and to support and advance client strategic goals. DeAnn has worked with a wide range of global Fortune 500 brands and retailers, including Unilever, Pfizer, Aramark, IBM, J&J, Canadian Tire, Hudson Bay Co., Loblaws, Walgreens, CVS and more.
Scott is an experienced practitioner in the online grocery space. He has 20+ years of hands-on experience and continues to be one of the thought leaders in the development of the channel. Scott spent 15 years on the executive team at Peapod and was instrumental in the evolution to its leading position in multiple markets. He held a variety of general management roles there, with particular emphasis on operations, supply chain, merchandising and finance. In late 2015, he started his own consulting company where he now works with food and grocery retailers. His focus is to work in a practical way to help companies develop their online and omnichannel businesses.
Chris Elliott is a Managing Consultant with Blue Horseshoe Solutions. Chris advises C-level and top executives of a variety of companies on supply chain strategy, technology, network design, inventory optimization, ERP/WMS implementation, change management, and supply chain automation. Before entering consulting in 2012, Chris worked in a variety of positions with 3PL, chemical and consumer packaged goods companies. His thought leadership has been shared at many different conferences and he has been published or quoted about supply chain topics in The Boston Globe, SupplyChainBrain, Supply Chain Quarterly, DC Velocity, Parcel and McGraw Hill Education's Career Connections.
Debra Ellis is a business consultant, author, and speaker who helps companies improve their marketing and service strategies, systems, and processes. She is a recognized expert in marketing from direct mail to social media, customer behavior, and strategic planning. Her latest marketing and service guide is “31 Ways to Supercharge Your Email Marketing.”
Prior to founding Wilson & Ellis Consulting in 1995, Ellis was instrumental in the record growth of Ballard Designs, Inc. where she served as Chief Operating Officer. She began her career in catalog operations at Fenvessy Associates, designing warehouses for direct mail companies including Cabela’s, Williams Sonoma, and Bass Pro Shops.
With an extensive background in transportation contract negotiations, Mike Erickson, President and Founder of AFMS, has been involved in the transportation industry for nearly three decades. Mike founded AFMS in 1992 after spending many years with Airborne Express as one of its top district managers. He has overseen the growth of AFMS to a nationally recognized logistics consulting organization, with offices in key cities throughout the U.S. and Europe.
CEO and Co-Founder
As the former COO of Red Clay and founder of multiple companies, Ashley has experience in leading large teams of designers, raising millions of dollars in capital and partnering with Fortune 500 companies. She is motivated by a vision to “create impact by building a sustainable supply chain from product to door” and works at the intersection of design thinking, business and technology. When not contemplating a new idea, you can catch her working with other ambitious founders.
Chris Forbes is director of ecommerce logistics for PVH Corp., one of the largest global apparel companies with a diversified portfolio of iconic lifestyle brands led by Calvin Klein and Tommy Hilfiger, with more than 15 years' experience in information technology, warehouse operations, logistics, supply chain management, knowledge work and business management. He joined the PVH logistics team back in 2003 and has held several positions throughout his career leading to his current role of managing the logistical aspects of CK.com, Tommy.com, and SpeedoUSA.com.
KC Fox has more than 20 years of experience in the technology space with both Fortune 500 and startup brands. As Vice President of Technology Services at Radial, his team is responsible for leading more than 200 retailers to increased revenue and customer loyalty with its comprehensive omnichannel technology and payment and fraud solutions. Prior to Radial, KC held numerous leadership roles at PayPal and eBay. At PayPal he oversaw the company’s developer platform, advancing the way PayPal integrated with partnering platforms and solutions.
Amy has been with Adecco for six years and has over 17 years of leadership experience specializing in dynamic, fast paced industries. Amy began her career in the restaurant industry and quickly became known as a "fix it manager" with a history of reversing distressed operations. She is committed to securing strategic alliances with major accounts, while ensuring the best possible service delivery for our associates, colleagues, and clients
Fergal Glynn is Vice President of Marketing at 6 River Systems, Inc. where he is responsible for demand generation and branding. Before 6 River Systems, Fergal was a member of the leadership teams at Docurated (acquired by Quark Software), Veracode (acquired by CA), and BlueNote Networks (acquired by Aspect Software). Earlier in his career, Fergal was a C++ programmer at Fidelity Investments and Oracle.
Marc Gorlin has been a successful entrepreneur in Atlanta for over 20 years. He founded Roadie in 2014 as the first on-the-way delivery service leveraging unused capacity in passenger vehicles to deliver items along the route they’re traveling. Roadie provides consumers and businesses across almost every industry a faster, cheaper, more scalable solution for same-day and urgent delivery. Clients include The Home Depot, Delta Air Lines and Ferguson. Before starting Roadie, Marc was co-founder and chairman of Kabbage Inc. which provides working capital to SMBs. He also co-founded VerticalOne Corp., a content personalization service that was sold to S1 Corp. for $166 million.
Chris Groseclose has been with Crutchfield Corp. since 2005, running its order fulfillment operations. Crutchfield, which was founded in 1974, is one of the nation’s leading catalog and ecommerce retailers of consumer electronics. Before that, Chris was VP of operations for Shenandoah Growers, focusing on their fresh-cut culinary herb production and distribution business. He also held various operations leadership positions in the U.S. and Japan for Gateway Computer.
President and CEO
International Safe Transit Association
A.J. Gruber is President and CEO of the International Safe Transit Association (ISTA), an association focused on empowering organizations and their people to minimize product damage throughout distribution and optimize resource usage through effective package design. Prior to joining ISTA as VP of Technical in 2012, he spent six years focused on the specific concerns of transport packaging and dangerous goods at UPS where he led the development of the UPS Eco Responsible Packaging Program. He is a member of the editorial board for the Journal of Applied Packaging Research (JAPR), a member of the Packaging Industry Advisory Boards for Cal-Poly State, a member of AMERIPEN’s Technical Advisory Group and on Michigan State’s Alumni Association board of directors.
Justin Hadwin is Director of Ecommerce of Operations for Giant Food Stores, an Ahold Delhaize USA company and grocery retailer with over 180 stores in Pennsylvania, Maryland, West Virginia and Virginia. At Giant, Justin leads ecommerce operations within the brand through a network that consists of 115 in-store pickup locations, four warerooms and a dark store. Along with operations he also oversees the company’s ecommerce strategy, fulfillment and network design and ecommerce logistics. Justin started his career at Giant in 2006, serving in several roles including store management and supply chain replenishment.
Jeremy is an entrepreneur who is passionate about the evolution of the supply chain in the age of ecommerce. He is the Founder and CEO of DSCO, an inventory networking platform that makes it easy for retailers and suppliers to see, share and sell inventory from any source for omnichannel. Previously, he cofounded Doba, an ecommerce drop shipping virtual distributor. Prior to Doba, he founded GearTrade.com, a marketplace for used, closeout and distressed inventory.
Corey Harris is the Vice President of Operations and Customer Care at ipsy, a beauty company centered on a monthly subscription service (Glam Bag), commerce platform (Shopper) and original beauty content. In his role he leads shipping and logistics, warehousing and fulfillment, personalization execution, payments and customer care. Prior to ipsy Corey worked in retail/apparel handling business development, international expansion and consumer insights, and as a management consultant focused on growth strategy in consumer products.
Craig leads CEVA’s North American fulfillment solutions for consumer and retail, including CEVA’s new multi-client, high-volume ecommerce facility in Nashville. This campus includes operations for Dell and NCR, where Craig’s team including operations, engineers, information technology, quality and inventory managers. He has extensive experience in domestic and international manufacturing, B2C ecommerce distribution, B2B store fulfillment, inventory optimization, purchasing and logistics. Craig has held executive roles for leading companies including eBay Enterprise, Newegg, Ingram Micro, Teradata/NCR, and AST Computer. He has expertise in computers, electronics, apparel, sporting goods, cosmetics, home goods and packaged food.
Jerry Hempstead has over 45 years of experience in the transportation industry. A former vice president at both Airborne Express and DHL, he is an author and lecturer on the parcel industry and has served clients as both a carrier and a consultant. Jerry's tagline is "Yes you are paying too much" has proven true in every single engagement. His expertise and passion for the industry has earned him the title of "Mr. Parcel" by his peers and by shippers around the world.
Scott Hennie is a veteran material handling systems integrator. He has worked with clients throughout the U.S. for more than 30 years designing and implementing automation, material handling and storage systems. Hennie and his firm work with clients to develop solutions for their order fulfillment operations goals, strategies and challenges. Solutions have been developed for “greenfield” facilities, existing operation expansions and retrofits, from concept design through project execution and management. Tools implemented include WMS, AS/RS, conveyors and sortation systems, static storage systems and warehouse controls software. Hennie served on the MHEDA board of directors from 2007-2017 and as president in 2014.
James Herman has 30 years of experience as a thought leader and practitioner of strategic supply chain, market segmentation and value proposition messaging. As the Chief Commercial Officer for Tompkins International, James leads organizational alignment, business development and marketing for the company’s ecosystem of products and services. Prior to Tompkins, he served in senior leadership roles at XPO Logistics, Flextronics, ITT-Interconnect Solutions, Arrow Electronics and Marshall Industries. James speaks publicly on strategic solution selling, ecommerce and unichannel fulfillment. A board member at the Nussbaum Center for Entrepreneurship in Greensboro, NC, James mentors startup companies on market strategy and sales messaging.
Tim Holody has more than 30 years of industry experience in all phases of call center/fulfillment operations and general management. Tim is also a recognized industry pioneer in third-party call center and fulfillment services, having done work for Bloomingdales-by-Mail, FAO Schwarz, Children’s Wear Digest, Levi’s, Xerox, the Franklin Mint, the Sierra Club and many others.
As founder and CEO of UJET, Anand Janefalkar is focused on leading UJET into its next stage of growth by providing the tools and technology businesses need to create an immersive, engaging, and one-of-a-kind customer experience. Prior to UJET, Anand held key roles at both Motorola and Jawbone, as well as serving as a technical advisor for various startups in the San Francisco Bay area.
Deanna is a member of the FedEx Customer Solutions’ Solution Design & Implementation global team. She is a managing consultant working with a team of field-based consultants designing and implementing supply chain solutions for FedEx’s largest enterprise and global customers. Deanna and her team focus on ecommerce and omnichannel retailing and support FedEx’s Ecommerce Vertical. She works with FedEx Marketing teams on ideation and new service development for several services that support omnichannel retailing and short-zone delivery. Deanna joined FedEx in 1999 with 9+ years’ experience in international business, software globalization and localization with major corporations including AT&T and small consulting firms.
John Kennard leads recruiting efforts of U.S. marketplace sellers for Shopping Actions, the transaction fabric to enable a marketplace across Google properties. John rejoined Google after a decade in senior business roles with various ecommerce startups, including most recently the global marketplace Wish, where he led U.S. merchant development and partnerships.
Kathy Kimple leverages her 25+ years of leadership in digital and store operations for multichannel retailers at FitForCommerce, with a focus on luxury brands. Kathy began her career at The Children’s Place, working up to Divisional VP, Store Operations. After that, she was at Linens N Things, ending up as Corporate VP of Marketing, Ecommerce and Product Development. She then went on to become VP of Ecommerce at Dick’s Sporting Goods, with complete P+L responsibility for its ecommerce business. Prior to FitForCommerce, Kathy was Executive VP of Ecommerce and Registry at XO Group, with responsibility for 10 ecommerce sites and their successful registry business.
B2B Ecommerce and Export Sales Manager
Motor State Distributing
Darren Lane is the Ecommerce and Export Sales Manager at Motor State Distributing, a leading worldwide distributor of automotive performance and racing parts. Darren is a driving force behind Motor State’s growth in the ecommerce field, expanding its reach into new markets and channels. With a continuous focus on improving efficiencies and profitability, he has worked closely with suppliers to expand drop ship programs and inventory data sharing.
Since August 2017 Katie has been Vice President of Operations for Vermont Teddy Bear, returning to the company she worked with for 16 years. Prior to that, she was COO at Commando, where she oversaw everything from R&D and production to distribution, IT and accounting. Katie joined Vermont Teddy Bear in 1997 as retail and tour manager, rising to VP of Operations in 2003 and to COO in 2010. In that role she managed the Global Sourcing team, responsible for developing, producing and importing apparel for sister company Pajamagram; a 150-seat contact center and a 120,000-square-foot final assembly and distribution center.
Nicole is the director of fulfillment at Saddle Creek Logistics Services, a third-party logistics company. In her current role, she is responsible for managing high-volume omnichannel fulfillment customer service, purchasing, fulfillment, shipping and project management functions. She has been with the company since 2010. Prior to Saddle Creek, she worked in merchandise operations at Stone Mountain Park outside Atlanta.
Principal, Worldwide Alliances and Business Development
Felton has 30+ years of experience helping retailers, manufacturers, and 3PLs recognize business value from software, support and consulting investments. He started out at Kellogg’s in distribution, transportation, manufacturing and corporate logistics and led the design and development of its distribution management system. At YANTRA (later Sterling Commerce and eventually IBM), he led client engagement, account management and the early adoption of Distributed Order Management (DOM) and WMS. After IBM, Felton headed up alliances and strategic partnerships for several IBM business partners as well eBay Enterprise. At Newmine, Felton works with clients of Chief Returns Officer and manages partnerships with Manhattan Associates and Microsoft.
Jim Liefer is the CEO and President and a director of Kindred. Jim brings more than 35 years of operational leadership and technology development experience from established Fortune 50 companies to Silicon Valley startups. Prior to Kindred, he was COO of One Kings Lane, where he supported three years of consecutive year-over-year growth of more than 100%. Previously, he was vice president of operations for Walmart.com, responsible for large teams and identifying and implementing processes and systems that could scale and continually improve efficiency. Jim formerly held positions in technology banking and software applications, including vice president of software applications at Fritz Companies and UPS.
Greg Mack is the Senior Director of Omnichannel Fulfillment Customer Experience at Best Buy. In his role he is responsible for the end-to-end customer experience for U.S. omnichannel fulfillment, along with strategy and development of new fulfillment methods. Greg's role spans the customer experience from online purchase, internal systems, order communication, to the actual fulfillment of the product, and the post-purchase return experience. Best Buy fulfills online purchases via store pick up, ship to home (from DC, store, vendor, and 3PL) and digitally (email and download).
Mark Magill has worked in the transportation industry for over 25 years originally with SonicAir Courier now a division of UPS. Mark works for OnTrac, an innovative regional parcel carrier that helps the largest ecommerce companies reduce their shipping spend and enhance their customer experience with next-day delivery at ground rates.
Stephanie Laverty has been in the logistics and distribution industry since 2009. At Navigo she works closely with clients to help them understand their shipping and distribution characteristics to identify cost savings opportunities.
Rob Martinez is CEO and co-founder of Shipware, a transportation spend management firm that has helped many of the world’s most recognizable brands reduce shipping costs an average of 25%. He is widely considered a thought leader in his field and has been designated a Distinguished Logistics Professional for his career-long contributions to the industry. A sought-after speaker, Martinez frequently keynotes many leading industry conferences and has authored hundreds of transportation-related articles. He is quoted extensively in print, radio and television media including Bloomberg, The Wall Street Journal, Forbes, Marketplace and Businessweek.
Vice President, Logistics Operations North America and Global Services Transportation
Tom is responsible for ensuring Dell products and spare parts are delivered to customers as promised, and with best-of-breed operational and cost efficiency through the logistics network. Under his leadership, Tom has progressed global reporting and analytics within logistics. This has enabled significant improvement in data accessibility and speedier insights improving business action and outcomes while enhancing organizational productivity and employee engagement. Tom was previously Senior Director, Logistics Procurement as part of Dell’s indirect procurement organization. There he was responsible for services procurement, procurement process and tool (Ariba) development/governance and Dell's indirect procurement strategy and program management office.
As a senior leader with over 25 years of general management and growth leadership, Richard Metzler has extensive experience in parcel and freight transportation, 3PL and ecommerce. He also has extensive global M&A experience. Metzler has worked extensively with private equity, debt financing, venture capital and as a senior leader in portfolio companies and advising on individual investments and divestitures. Currently CEO at LSO (Lone Star Overnight), he has held growth leadership roles such as VP/GM of FedEx Logistics, CEO of APL Logistics, EVP at DHL with three business units totaling nearly $500 million in revenue, Chief Commercial Officer at Greatwide Logistic and CMO of uShip.
Stefan Nusser oversees product strategy for all Fetch robots and solutions. Before joining Fetch, Stefan was Senior Product Manager at Google, where he led product development efforts in the area of cloud AI, robotics and search infrastructure. Before that he was CEO of collaborative robot startup Redwood Robotics (acquired by Google) and Executive Director of Solutions at robotics incubator Willow Garage. Before venturing into robotics, Stefan spent 15 years at IBM Research, leading world-class teams in the areas of security, HCI and services science. Stefan is named co-inventor on more than 20 U.S. patents, and has co-authored two books and more than 15 peer-reviewed publications.
Mike has worked in journalism and communications for more than 30 years. In his current role at Multichannel Merchant he is responsible for producing and managing editorial content across website, e-letters, reports, webinars and podcasts covering all aspects of ecommerce. As lead programmer for Ecommerce Operations Summit he is also responsible for all aspects of the event’s agenda, including speaker recruitment. Prior to MCM he was a public relations senior account executive working with clients in marketing and advertising services. Mike has also worked as a media relations consultant for a startup nonprofit concert promoter, a research analyst covering corporate training and a daily newspaper reporter on a variety of city beats.
Seth Pierce is Vice President of Sales at LaserShip and leads the residential ecommerce sales team. He is responsible for developing and executing go-to-market strategies and supporting all new business efforts across the enterprise. Since joining LaserShip five years ago, he has earned the Sales Leader of the Year Award, and won the Commercial Management Award for two consecutive years. He has spoken previously at Ecommerce Operations Summit as well as other industry conferences such as Home Delivery World and Parcel Forum.
Bill Quinn is Senior Vice President, Digital Commerce for Hibbett Sports. He joined Hibbett in 2016 and was hired to develop and launch the company’s first ecommerce business. Bill's overall responsibilities include managing Hibbett’s digital and marketing Teams. Since he joined the company, Hibbett has launched a successful and fast-growing ecommerce business. Prior to joining Hibbett, Bill was Vice President, Digital for David’s Bridal; before that he was Executive Vice President and CMO for 24 Hour Fitness.
Tom Shannon is a senior consultant for J6 Labs, a small boutique consulting firm where he leads the supply chain and logistics practice specializing in process improvement, cost reduction and building internal management teams. His areas of expertise include logistics and transportation, negotiations, operations management, project management, budget planning, best practices, industry benchmarking, inventory control and purchasing. Tom is skilled in helping clients achieve best-in-class status in supply chain strategy and operations. He has over 25 years of operations and consulting experience with companies of all sizes and across industry segments including consumer goods, industrial manufacturing, electronic equipment, motor vehicles and parts and wholesale distributors.
Meyar is a pioneer in web analytics for major brands including Staples, ESPN, Fox, Sony, Best Buy, Disney and CBS in the areas of personalization and real-time content optimization. He was co-founder and CEO of Certona, a leading provider of AI-powered personalization software for retailers and brands, which was acquired by Kibo in 2019. Before that Meyar was CMO and COO of web analytics leader WebSideStory (now part of Omniture/Adobe) and VP of Worldwide Marketing and Strategic Alliances for SuperNova. Certona’s predictive analytics experts focus on leveraging real-time behavioral targeting, optimization and adaptive personalization to generate revenue and increase conversion rates.
Neil Z. Stern is a senior partner of McMillan|Doolittle specializing in strategic planning and development of new retail concepts. Neil has developed strategies and new concepts for a diverse variety of world-class clients across retail. He is also recognized as a thought leader in retail, serving as editor of Retail Innovations, an annual global overview on retail trends and is a regular contributor to publications such as Forbes. Neil is the author of Winning At Retail and Greentailing and Other Revolutions in Retailing and is chairman of the Ebeltoft Group, a global alliance of leading retail consultancies.
George Swartz is a client executive for the omnichannel fulfillment/Distributed Order Management (DOM) and wholesale distribution industry practices at Sedlak Management Consultants. George has 30+ years of business experience, with 23 years spent in management consulting, and has extensive supply chain, logistics and distribution experience. His expertise includes order management and fulfillment, transportation management (all modes), inventory planning and management, warehouse operations and design, procurement, distribution channel design, multichannel distribution network design, redistribution and flowpath inventory deployment design, 3PL outsourcing assistance and strategic planning.
Willis Weirich is Senior Vice President Supply Chain and Operations for Neiman Marcus Group where he leads a team responsible for supporting the various brands within the organization’s portfolio. Willis joined Neiman Marcus Group in March 2016 as Vice President of Logistics and was appointed Senior Vice President in August 2017. His scope includes store operations, loss prevention, fulfillment, distribution and global logistics. Willis works in concert with the executive team to execute NMG’s strategic plan to create more meaningful customer experiences that drive growth and profitability. Prior to joining Neiman Marcus Group, Willis worked for Target Corp. where he directed both international and domestic logistics across multiple distribution networks. Willis has held additional roles in supply chain finance and operations during his career at Target and Airgas Inc.
Kim Wren is the Director of Partnerships and eCommerce at SkuVault. Since 1998, she has been selling online, starting with anything vintage, odd or unique. In 2006, she took the family business online, growing it to more than $5 million per year. During the mid-2000s Kim was also very involved in seller education and the ecommerce seller community. She was a founding member of the Internet Merchants Association, a member of various eBay and PayPal panels and groups, and ran a couple of educational conferences. Today, she still sells part time and loves helping other sellers any way she can.