2019 Ecommerce Operations Summit Speaker Roster
Pooja Agarwal is responsible for logistics, supply chain, subscription operations and web production for Birchbox, a leading beauty & grooming retailer offering a monthly subscription of personalized samples. Prior to Birchbox, Pooja spent 6 years at Gilt.com working on business strategy and creative operations.
Director of Digital and RFID Partnerships
Avery Dennison Corporation
Jonathan is the Director of Digital and RFID Partnerships at Avery Dennison. Jonathan works closely with strategic partners and Avery Dennison's teams to position solutions including RFID tags and labels, and RFID scan pack for factories. He was previously the IT Director of Retail for lululemon athletica based in Canada and was responsible for the company's worldwide rollout of RFID using Tyco and Zebra technology. RFID has played a huge part in lululemon's success with order cancellation rates of less than 1% beating apparel industry averages of greater than 20%, while enabling picking ship from store orders to the last available unit.
SVP, Retail Sales and Channel Partner Development, Commerce Services
Patrick Allard leads the organization that cultivates opportunities across the retail, ecommerce and channel partner verticals in North America, positioning Pitney Bowes’s physical and digital ecommerce capabilities to help clients increases sales and improve the post-purchase experience while lowering total cost. The suite of products PB Commerce Services offers include ecommerce, order fulfillment, parcel delivery, returns management and cross border logistics and technology platforms. Patrick was formerly head of business development for Newgistics since 2007. Before that he was director of business development at YRC Worldwide, Inc., leading a team of 20+ sales executives representing YRC’s global freight capabilities.
CEO and Co-Founder
Michael Anderson is the CEO and Co-Founder of Etail Solutions, an ecommerce software platform that helps brands and internet retailers drive growth and profitability through automation and operational efficiency. As a software industry entrepreneur, Michael’s background includes extensive experience in ERP development, technology mergers and acquisitions.
Product Marketing Manager
In her role as Product Marketing Manager, Sara Arthrell works closely with Brightpearl's sales, marketing and product teams, producing content to help customers get the most out of Brightpearl and the broader ecommerce landscape. She also works with hundreds of retailers and wholesalers on ways Brightpearl can help grow their businesses. Prior to Brightpearl, Sara managed product marketing at a SaaS platform in the education technology sector. Obsessed with understanding the challenges modern retailers face, she is passionate about executing a stellar go-to-market strategy that supports customer growth.
National Association of Foreign-Trade Zones
Angie is the Foreign-Trade Zone Program Manager for the Columbus Regional Airport Authority which operates John Glenn International, Rickenbacker International and Bolton Field Airports in Columbus, Ohio. She also serves as a director of the National Association of Foreign-Trade Zones (NAFTZ), a position she was elected to in October, 2015. CRAA is the grantee of FTZ 138 which covers 25 counties in Central Ohio. Over $9 billion of merchandise is received annually, ranking the zone 8th out of 195 active U.S. zones for warehouse and distribution, and 25th overall. Before becoming FTZ Program Manager in 2011, Angela was CRAA’s FTZ Marketing Coordinator for 12 years.
F. Curtis Barry & Company
Chief Supply Chain Officer
Rob Bass is chief supply chain officer for Best Buy Co. Inc. In this role, he oversees the strategy and day-to-day operations of Best Buy’s global supply chain that supports about 1,000 stores and Best Buy’s online customers. His responsibilities include demand planning, distribution centers, domestic/international transportation, global compliance and trade, final-mile fulfillment and reverse logistics. Prior to joining Best Buy in 2015, Bass spent 12 years in various supply chain and retail positions at Target Corp. Before that, he was a commercial airline pilot for 12 years.
Senior Manager, Business Development
Stephen Benard serves as a Senior Manager of Business Development in the Logistics Division of G3 Enterprises, a Gallo family-owned company that provides products, packaging materials and supply chain services for the beverage and agriculture industries. G3 customers include the top wineries and alcohol distributors in the in the U.S., California grape growers and craft beer companies. Stephen is responsible for identifying and developing warehousing, transportation and value-added service solutions in support of the beverage industry as well as executing the company’s growth strategy. He is currently focused on developing and implementing a fulfillment solution for winery orders parcel-shipping direct to customer.
Vice President, Transportation
Joseph Bobko is the VP of Transportation at Boxed, where he leads the company's inbound and outbound transportation activities, responsible for continuous service improvement and cost reduction. Joe’s career in Transportation and Logistics began at UPS, where he served in various roles in Operations, Finance and Accounting, and Customer Systems. Recruited away from UPS, he joined CD&L, a national courier company, where he grew revenues, and drastically reduced operating expenses in the northeastern US. In 2000, he moved from the carrier’s side of the table to the shipper’s side, and filled key roles with WW Grainger (Northeast Transportation Manager), AmerisourceBergen (Corporate Director of Transportation), and ToysRUs (Director of Ecommerce Transportation).
Former Director, Logistics and Transportation
Jeff Brady has spent more than 25 years in the field of logistics across several business sectors. Prior to his role as
Senior Director of Logistics & Transportation for Overstock.com, he was Director of Transportation & Logistics for Harry & David, a premium gourmet food and gift omnichannel retailer and direct marketer owned by 1-800 Flowers, where he oversaw all domestic and international logistics functions. Jeff has spent time in distribution center organizations as well as in senior transportation leadership roles in high-profile retail organizations such as Petco, Jack in the Box and Restoration Hardware.
Chief Customer Experience Analyst & Founder
Martha Brooke thinks about customer experiences differently: “Experiences can be measured—and measuring is how you improve—but only if your measurement is sufficiently nuanced.” To spread her ideas about metrics to companies everywhere, Martha Brooke founded Interaction Metrics in 2004. Interaction Metrics provides insightful customer feedback and rigorous customer service evaluations.
Martha is certified in Blackbelt Six Sigma and prior to Interaction Metrics, worked for two dotcoms (Lucy.com and Food.com).
Implementation Project Manager
Millennial Services, LLC
Nalani is the Implementation Project Manager with Millennial Services. She has successfully initiated 18 partnerships by developing project objectives, executing project processes and managing multiple cross-functional internal teams to drive the overall progress of each implementation. Successful launches include The Chicago Sun Times, Bend Financial and Paper Source customer call center implementations. Nalani founded her first company in 2004, building 10+ years of diverse experience in management and operations. She continued by establishing two more independent companies developing skills in business operations, marketing, payroll, accounting, ecommerce and strategic planning.
Vice President of Sales
Ron serves as a Vice President at Jagged Peak, with over 17 years of experience working with global retailers and brands to deliver fully managed end-to-end ecommerce and fulfillment solutions. With a strong background in both ecommerce technology and supply chain services, he works with clients to find holistic solutions to complex ecommerce infrastructures. His expertise spans from consultative solution selling, supply chain strategy, ROI/TCO financial modeling, multichannel and omnichannel deployments and operating model design.
Manager, Direct-To-Customer Order Management and Omnichannel Fulfillment
Abercrombie & Fitch
Anthony Burnside is a Senior Analyst for direct-to-consumer and omnichannel fulfillment at Abercrombie & Fitch. He is responsible for driving operational excellence through the power of data. Prior to Abercrombie Anthony held various supply chain and operational roles at The Limited and Bath & Body Works.
Founder and CEO
Manish Chowdhary is the Founder and CEO of Cahoot, the world’s first and only peer-to-peer shipping network. Cahoot’s innovative shipping network taps an alliance of top-rated merchants to fulfill orders (for each other) faster and at lower cost than anything else out there. Cahoot leverages co-opetition to solve the difficult problem of paying the high cost of free and fast shipping. For two decades, Manish has been an innovator, thought leader and highly sought-after speaker for all facets of ecommerce. He has founded multiple companies starting from his dorm room at the University of Bridgeport, CT where he earned his B.S. in Computer Engineering. Manish’s specialties include ecommerce strategy, business methods innovation, omnichannel supply chain and logistics optimization.
Director of Omnichannel Fulfillment Technology
Saddle Creek Logistics Services
Steve oversees Saddle Creek’s technical strategy and vision surrounding omnichannel and fulfillment systems in order management, warehouse operations and transportation. He collaborates with Saddle Creek’s IT and operations staff, technology partners and clients, working to develop processes for new and existing clients while keeping an eye on future needs and industry trends. Previously Steve was Director of Supply Chain Solutions for Fanatics, the world’s largest online retailer of licensed sports merchandise and the official online store partner for every major U.S. sports league. During his nearly 12-year tenure he oversaw the company’s order management, warehouse management and transportation systems for its customer service and fulfillment network.
Director, DC Operations
Lucky Brand, LLC
Austin Cooper is the Director of DC Operations for Lucky Brand, a retailer of premium denim and fashion apparel. He oversees the 3PL operations at two domestic distribution centers and one international DC. Austin has held many roles within the company including Manager of Allocations and Manager of Trade Compliance.
Global Project Management Director
Justin is the Global Project Management Director and Co-Founder of ProShip. He has deployed, designed or consulted on over 300 customer shipping solutions on four continents and designed shipping solutions executing more than 1.1 million labels a day. Justin has been on the IT side of shipping since 2001.
President and CEO
Ruby's Naturals Inc
Stephen Davis is President and CEO of Ruby's Naturals, Inc. Steve is an innovative, results-oriented management professional with a background in strategic marketing, sales strategy and product development. He has a passion for working with dynamic, emerging companies, helping them launch new products and brands, opening untapped geographic markets and finding new opportunities in undiscovered market segments.
Director, Master of Business Logistics Engineering (MBLE)
Ohio State University
Steve DeNunzio is Director of Ohio State University’s Master of Business Logistics Engineering (MBLE) degree program, and a Senior Lecturer with the school’s Department of Marketing and Logistics. He previously served as Technical Program Manager for lululemon athletica. Before that Steve served as Senior Project Manager for Bob Evans Foods, and as a Project Manager at DSW Inc. He is a member of the Project Management Institute (PMI), the American Society for the Advancement of Project Management (ASAPM), the Warehousing Education and Research Council (WERC), the Council of Supply Chain Management Professionals (CSCMP), the American Society for Quality (ASQ) and APICS.
Merchant Direct Operations Manager
Megan Diehl is an Ecommerce Manager at Google on the Merchant Direct Operations team. Her previous experience at Dick's Sporting Goods and Target includes program management, ship from store and buy online pickup in store operations, endless aisle product ownership, vendor direct strategy, omnichannel administration, customer experience, and product customization.
Director of Product Management
Nedap Retail Inc.
Hilbert comes from an education in physics, obtained his masters degree in 2012, and has been working with RFID technology for six years. After a short stay in the U.S. at Samsung in his early career, he decided to move again to the U.S. in early 2017 to promote Nedap’s growth ambitions in North America. In his career he has worked with some of the largest global retailers focusing on various use cases of RFID. The last few years Hilbert has focused predominantly on RFID and inventory management. He is very passionate about the omnichannel ambitions of modern brands and retailers.
VP Marketing, Omnichannel Retail OMS
Charles has 23 years of experience in marketing, sales and management across various IT and technology businesses. Previous titles include director of product marketing and director of sales. Prior to OrderDynamics, Charles has held roles in major technology companies including IBM, Ericsson, HP and ADP.
Chris Dole helps forward-thinking companies leverage Artificial Intelligence and big data to explain the unknown, predict the future, and optimize business outcomes. As a founding partner of Soothsayer Analytics, he has assembled a high-caliber team of scientists, mathematicians, and engineers with a passion for solving complex data science problems. The depth of Soothsayer’s experience is impressive – ranging from predicting machine failures to computer vision defect detection and from optimizing 1,000-node supply chains to mining insight from millions of text documents.
Director of Network Fulfillment
Rick Duley believes delivering excellent customer service begins with effective order management. For the last 10 years he has focused on upgrading order management systems, leading multi-channel order management platform implementations, and linking orchestration tools to orders captured from the web, mobile, and EDI. He recently joined Belk as the Director of Network Fulfillment focused on omnichannel. He was previously the Director of Operations and Customer Service, the Vice President of Customer Supply Chains, and the Vice President of Enterprise Order Management with Carters/OshKosh B’ Gosh.
Being the Dutch e-fulfillment pioneer in 1996, Hans grew his company, S&H Productfulfilment BV, to become a benchmark for multichannel solutions. He has successfully supported many brands looking to enter or grow in various European markets. Thanks to his extensive hands-on experience and familiarity with both the U.S. and Europe, Hans is able to relate to both sides and drive client success. In 2018 he sold his company to DSV, a global top five logistics company, and now advises DSV clients on integrating their ecommerce and omnichannel operations.
With an extensive background in transportation contract negotiations, Mike Erickson, President and Founder of AFMS, has been involved in the transportation industry for nearly three decades. Mike founded AFMS in 1992 after spending many years with Airborne Express as one of its top district managers. He has overseen the growth of AFMS to a nationally recognized logistics consulting organization, with offices in key cities throughout the U.S. and Europe.
Teresa Exum has more than 30 years of experience in the transportation industry. In her current role, Teresa is a Marketing Manager, Freight Customer Experience Marketing at FedEx Services. Her expertise and focus supports FedEx Freight, which provides Less-Than-Truckload (LTL) services in the U.S., Canada and Mexico. During her career at FedEx, Teresa has implemented several technology programs and strategic initiatives to transform the customer experience, including the merger of LTL operating companies, new product development, customer automation, launching an online shipping application and modernizing the LTL customer experience. Her efforts and passion earned her the prestigious FedEx Five Star award for implementing the online integrated shipping application for LTL.
Daniela Forte is the Content Manager of Multichannel Merchant. Prior to this, she served as the Content Producer for the team since 2013. She was previously a news reporter for The Litchfield CountyTimes in Northwestern Connecticut.
Vice President of Business Development
Adrian is responsible for business growth and expansion at FLEXE, and oversees the sales and client success teams. Prior to joining FLEXE, he held multiple positions at OHL (now GEODIS), including Director of Business Development for Retail, Apparel and Ecommerce and Director of Operations for Contract Logistics.
Matt brings more than 20 years of innovation and strategy to his role as Director of Applications for Covetrus North America. A true visionary activator, Matt has the unique ability to bridge the gap between what is and what could be. With experience building and leading product teams from startups to enterprise across a broad range of technologies, Matt drives the alignment of our technical vision with the needs and expectations of our customers. Before joining Covetrus, he brought innovative and award-winning digital experiences to life for AWH, Clarivoy, and Resource/Ammirati.
Senior Director, Transportation
Mike has over 20 years of supply chain consulting experience across many industries including food and beverage, CPG, retail, utilities, chemicals, and waste management. At Chainalytics Mike has delivered consulting services primarily focused on transportation procurement, fleet analysis and strategic network design. He is currently a Senior Director responsible for business development, marketing and alliances. Prior to Chainalytics, Mike was an Activation Manager with One Network Enterprises, a SaaS TMS vendor. He also worked for CAPS Logistics (now part of Infor), a supply chain technology vendor, leading dozens of fleet routing application implementations and also strategic multi-mode transportation and supply chain network design analyses.
SVP, Strategic Management
David Hauptman is currently the Vice President of Product Management and Marketing for GEODIS in the U.S. He oversees the management, enhancement, and development of all GEODIS U.S. products, and has been especially active in the growth of GEODIS’ eFulfillment product. Hauptman also leads the Marketing at GEODIS in the U.S. across all lines of business.
Prior to GEODIS, Hauptman was Director of Business Development at DHL Supply Chain, where he drove the strategic growth agenda of the North American Technology, Aerospace and Spare Parts segments in Contract Logistics and Transportation Management. Hauptman also has prior leadership experience at DHL in both Parcel and Contract Logistics across many industries and channels. He is an active member of the CMO Council and CSCMP.
Jerry Hempstead has over 45 years of experience in the transportation industry. A former vice president at both Airborne Express and DHL, he is an author and lecturer on the parcel industry and has served clients as both a carrier and a consultant. Jerry's tagline is "Yes you are paying too much" has proven true in every single engagement. His expertise and passion for the industry has earned him the title of "Mr. Parcel" by his peers and by shippers around the world.
Vice President, Product Operations
In his role leading the Research Group at StellaService, Hills and his team leverage StellaService data to provide deep, actionable insights that help companies improve customer service and fulfillment operations.
Tim Holody has more than 30 years of industry experience in all phases of call center/fulfillment operations and general management. Tim is also a recognized industry pioneer in third-party call center and fulfillment services, having done work for Bloomingdales-by-Mail, FAO Schwarz, Children’s Wear Digest, Levi’s, Xerox, the Franklin Mint, the Sierra Club and many others.
Deanna is a member of the FedEx Customer Solutions’ Solution Design & Implementation global team. She is a managing consultant working with a team of field-based consultants designing and implementing supply chain solutions for FedEx’s largest enterprise and global customers. Deanna and her team focus on ecommerce and omnichannel retailing and support FedEx’s Ecommerce Vertical. She works with FedEx Marketing teams on ideation and new service development for several services that support omnichannel retailing and short-zone delivery. Deanna joined FedEx in 1999 with 9+ years’ experience in international business, software globalization and localization with major corporations including AT&T and small consulting firms.
Founder and CEO
Hanko Kiessner is CEO of Packsize International LLC, a privately held on-demand packaging manufacturing and technology company he founded in 2002. Kiessner and his global leadership team have grown Packsize into an award-winning supply chain and sustainable packaging industry leader with operations in North America, Europe and Asia-Pacific. With longstanding ties to the corrugated industry, he identified the importance of achieving sustainable operations early on and established a goal of creating smarter packaging for a healthy planet. Kiessner, a co-founder of LeadersforCleanAir.org, is a strong advocate for the reduction, reuse, and recycling of packaging materials and places great importance on building sustainability into every aspect of his company’s operations.
Director, Supply Chain Operations
Johnathon Koweck is the Director of Supply Chain Operations at Bloomscape. Johnathon solidifies foundational activities, leverages lean process improvements, supports them with IT and innovation and applies them to the entire supply chain from packaging design to final-mile delivery. With a true passion for supply chain and leaning on his multiple degrees, industries and disciplines and his extensive network, there isn’t an obstacle that can’t be removed.
B2B Ecommerce and Export Sales Manager
Motor State Distributing
Darren Lane is the Ecommerce and Export Sales Manager at Motor State Distributing, a leading worldwide distributor of automotive performance and racing parts. Darren is a driving force behind Motor State’s growth in the ecommerce field, expanding its reach into new markets and channels. With a continuous focus on improving efficiencies and profitability, he has worked closely with suppliers to expand drop ship programs and inventory data sharing.
Senior Product Manager
Head of Data Science
David Lengacher is the Head of Data Science with MonarchFx, a new Tompkins International division, that offers world-class logistics and fulfillment solutions. DIFF, an inventory replenishment engine, provides forecasting of replenishment schedules for Fulfillment Services. David holds over 20 years of experience in analytics, modeling, and simulation. He has taught executive MBA courses at the University of Maryland and has been published in peer reviewed journals and the Encyclopedia of Business Analytics and Optimization, and is a Six Sigma Master Black Belt.
President and CEO
Vision Media Group LLC
Vice President of Distribution
Mike is the Director of Distribution at Cleaner’s Supply, America’s largest supplier of dry cleaning and tailoring related product to dry cleaners and tailoring operations throughout the United States. Mike joined Cleaner’s Supply in 2008 and has over 30 years of experience managing operations. He oversees multiple distribution centers that Cleaner’s Supply has strategically located to minimize both freight cost and days in transit. Some of Mike’s accomplishments include relocating a distribution center, implementing voice-directed picking and making vast improvements to distribution center layout and slotting.
Lucas Advising LLC
Stan Lucas is an accomplished retail executive and thought leader with 20 years of experience promoting business growth in brands such as Macy’s, Lane Bryant and Catherines. As a consultant, Stan works with contact centers to tap the potential in their raw customer data. He specializes in establishing comprehensive Voice of the Customer programs that incorporate customer analytics, qualitative feedback, and quantitative responses with competitive benchmarking to drive marketing strategy and customer experience development.
Senior Director, Omnichannel Fulfillment
Greg Mack is the Senior Director of Omnichannel Fulfillment Customer Experience at Best Buy. In his role he is responsible for the end-to-end customer experience for U.S. omnichannel fulfillment, along with strategy and development of new fulfillment methods. Greg's role spans the customer experience from online purchase, internal systems, order communication, to the actual fulfillment of the product, and the post-purchase return experience. Best Buy fulfills online purchases via store pick up, ship to home (from DC, store, vendor, and 3PL) and digitally (email and download).
Associate Director of Operations
Boll & Branch
Jamie Markland is the Associate Director of Operations at Boll & Branch, the first home brand that creates industry-leading luxury goods from the ground up. In her role she oversees all aspects of order fulfillment, logistics and packaging sourcing. She focuses on operational efficiency while upholding the high standards of a luxury Boll & Branch customer experience.
Director of Operations
Peter Marlenga is Director of Operations at Tech Armor, which sells and distributes mobile device accessories through marketplaces, its own website and retailers across 30 countries. As Tech Armor’s first employee more than five years ago, Peter has seen his share of ups and downs with marketplace selling, from account shutdowns to weekly ASIN closures, experience that’s highly valuable in the competitive category of consumer electronics. In addition, fulfillment and shipping has been a major focus for Peter as FBA fees increase and so too do shipping costs.
Navigo Consulting Group
Stephanie Laverty has been in the logistics and distribution industry since 2009. At Navigo she works closely with clients to help them understand their shipping and distribution characteristics to identify cost savings opportunities.
CEO and Co-Founder
Rob Martinez is CEO and co-founder of Shipware, a transportation spend management firm that has helped many of the world’s most recognizable brands reduce shipping costs an average of 25%. He is widely considered a thought leader in his field and has been designated a Distinguished Logistics Professional for his career-long contributions to the industry. A sought-after speaker, Martinez frequently keynotes many leading industry conferences and has authored hundreds of transportation-related articles. He is quoted extensively in print, radio and television media including Bloomberg, The Wall Street Journal, Forbes, Marketplace and Businessweek.
Rod's Western Palace
Phil Minix has led multiple omnichannel companies in integrating multi-carrier shipping solutions and optimizing warehouse and fulfillment operations for items ranging from apparel to personal care to consumer electronics and food. He is also a seasoned online and offline marketer in both B2C and B2B, experienced in all merchandise categories from apparel to personal care to consumer electronics and food, with proven success in driving customer acquisition.
Transportation Manager, Parcel and Ecommerce
Sara Negri is the Ecommerce Transportation Manager at GNC, focused on supporting the digital and international channels. Prior to joining GNC in 2016, Sara was the Transportation Manager for Abercrombie & Fitch where she was responsible for direct-to-consumer transportation in the U.S. EU and APAC. She also held various roles in domestic and international transportation at Ralph Lauren.
Senior Solutions Architect
SVP, Sales and Customer Relations
United States Postal Service
With the United States Postal Service, Nicoski oversees the development of customized mailing and shipping solutions for the country’s largest mailers and shippers. Prior to his current position, Nicoski served as Regional Sales Manager for the Midwest, Area Sales Manager in the Great Lakes, as well as Manager of Account Management and Acquisition responsible for Great Lakes Area National Accounts. His previous career experience includes a variety of management and staff positions in marketing, sales, customer service, retail, and operations support. He began his postal career in Minneapolis in 1984.
Senior Content Manager
Mike has worked in journalism, marketing and public relations for more than 25 years. Most recently he was a senior account executive for Marx Communications, a boutique PR firm specializing in clients working in marketing and advertising services. Other past work includes stints as a media relations consultant for a startup nonprofit concert promoter, a marketing communications specialist for a software firm, a research analyst covering the corporate training market and a daily newspaper reporter covering a variety of beats.
Director of Customer Experience and Operations
Mary Orrell is the Director of Customer Experience and Operations at ELOQUII, a vertically integrated ecommerce brand that is transforming the way plus-size women dress and participate in fashion. She leads Customer Experience for the business, encompassing customer service, fulfillment operations and strategic initiatives, with a focus on delivering customer lifetime value through outstanding experiences. Prior to ELOQUII, Mary held store operations and customer experience leadership roles at Express and Gap Inc.
Kurt Salmon, part of Accenture Strategy
Trevor started Shipware in the early 2000s with the passion and purpose of being a dedicated advocate for shippers focused on developing solutions to level the playing field with carriers. Trevor developed proprietary technology to audit and analyze carrier invoices thus ensuring carrier and contract pricing compliance for high-volume shippers. After years of experience analyzing carrier pricing programs Trevor has consulted with some of the most recognizable brands, helping them reduce their shipping costs 10-30%. He is the author of dozens of transportation-related articles and a source for shipping insights to media outlets such as the Wall Street Journal, CNBC and Forbes.
Senior Manager, Contact Center Operations
Dick's Sporting Goods
William Pocock is the Senior Manager of Contact Center Operations at Dick’s Sporting Goods. Throughout his career, William has focused on creating exceptional customer experiences in retail. Working for top brands including big-box centers and specialty retailers, he has helped drive improved operational effectiveness while enhancing the customer experience. William has experience throughout the contact center industry in roles including customer engagement, workforce management, credit card fraud and assisting in key brand startups and expansions. As an experienced customer engagement professional he brings a unique perspective having worked in both insourced and outsourced customer service models.
Senior Director, Product Marketing, Global Ecommerce
Vijay Ramachandran leads Retail Product Marketing for Pitney Bowes Commerce Services, responsible for identifying market trends and insights that lead to faster and more cost-effective ecommerce operations, better post-purchase consumer experiences and more nimble cross-border ecommerce strategies. The suite of PB Commerce Services offered include ecommerce fulfillment, parcel delivery, returns management and cross border logistics and technology. Prior to joining Pitney Bowes, Vijay was head of content marketing at leading retail/ecommerce technology company Manhattan Associates. He has nearly twenty years’ experience in the ecommerce technology and logistics space.
Founder and CEO
I'd Rather Be With My Dog
Doug Ratner is the Founder and CEO of I'd Rather Be With My Dog, an apparel company for dog lovers that donates back to the animal rescue community. Prior to starting his business, Doug was a professional musician for 15 years. After realizing his dreams of being a rock star wouldn't happen, he wrote a song called "I'd rather be with my dogs than be with you" which eventually turned into the popular apparel company that it is now.
Director of Distribution
President & CEO
David Sasson founded overstockArt.com in 2002 while still acting as CEO of Apollon Computers, launching it from his home with his wife Stacy as employee number two for the first year. He left Apollon seven years later to run the company full time. Today David is overstockArt.com’s president and CEO, focusing on all aspects of growing the company and establishing its dominance in the online wall décor market. Prior to Apollon, he was an account executive with Integrated Solutions Group, selling technology solutions in the Wichita, KS area.
Marketing Systems Analysis
Ernie has been consulting with multichannel merchants to specify, select, and implement order management, ecommerce, and fulfillment solutions for over 20 years. He is the author of "The Guide to Catalog Management Software."
Director of Cross Border
Dennis has more than eight years’ experience in ecommerce and fulfillment and currently leads Jagged Peak’s cross-border ecommerce SaaS and logistics solution. He previously worked directly with leadership of large ecommerce clients to manage services such as fulfillment, customer care, fraud, site management and IT services. As Director of Cross-Border, Dennis is focused on building an expansive global growth strategy for the Jagged Peak cross-border solution, and spearheads a major expansion into new customer segments, geographic markets and revenue streams to accelerate international growth.
Senior Manager, Omnichannel and Order Management
Abercrombie & Fitch
Jason has over 18 years of fulfillment and ecommerce experience with Abercrombie & Fitch, Gap Inc. and Express. He has assisted with opening multiple distribution centers in the U.S. and Europe and also has experience implementing many supply chain systems. In his current role at Abercrombie & Fitch, Jason is responsible for managing new initiatives within omnichannel, including ship from store and order from store, and all order management projects. He also works closely with customer service, transportation and IT staffs to ensure improved processes. Jason’s expertise includes distribution, call center support, warehouse management systems, fraud management and transportation.
Founder and Owner
Lalan Shrikam is the Founder of Malabar Bay and Jayes Studio, a retail store that provides a hub of preppy and colorful comfort clothing and accessories such as sleepwear, loungewear and handbags for men and women as well as home decor items. Lalan has more than 35 years of experience in retail and has established and built long-term brand success and growth in the competitive fashion sector.
Senior Manager, Parcel Network Design
Nate Skiver is Senior Manager, Parcel Network Design with Gap Inc. Before joining Gap in 2018, he was the Director of Logistics for Stella & Dot, and led North American outbound transportation, global inbound transportation, and trade compliance. Nate has 16 years of retail supply chain and eCommerce experience, with a focus on parcel transportation management. Prior to joining Stella & Dot in 2015, he held various roles at Abercrombie & Fitch managing global parcel transportation and order fulfillment.
Co-Founder and CEO
David is CEO and co-founder of Happy Returns, a new service for shoppers and retailers that enables in-person returns of online purchases. Happy Returns is building a network of physical Return Bars where shoppers can return in person for an immediate refund, eliminating the hassle and wait of returns by the mail. Prior to Happy Returns, David was Chief Marketing Officer at REVOLVE, leading all online and offline marketing, branding, acquisition and business development. Earlier in his career, David led marketing and business development for HauteLook, a flash sale pioneer acquired by Nordstrom, and held senior roles at eBay Motors.
Director, Customer Care
Taten Soltis is the Director of Customer Care at ModCloth. Through ongoing innovation and ideation, she leads a team in providing uncommon care built on creativity, integrity and empathy. Taten’s passion for her employees and customers has driven a culture of empowerment to deliver the highest level of service. She brings 12+ years of experience in customer service environments to her current role, and leverages that experience in scaling with and responding to the ever-changing retail climate. Taten welcomes the challenges associated with the ongoing evolution of customer behavior and strives to create experiences that respond to today’s demands.
Founder and CEO
Pratik Soni is an investor and a global executive with a career spanning the United States, Europe and Southeast Asia. A natural entrepreneur with a track record for founding and scaling business operations, Pratik brings a wealth of expertise in supply chain design, implementation, technology and business strategy to Omnichain Solutions. With over 15 years of experience in the supply chain industry and tech space, he has held leadership positions for Fortune 500 companies like i.am+, Apple, Beats Electronics, 20th Century Fox and Sears Holdings. Pratik also holds board and advisory positions for various startups like Arlians, Venzee and others.
Vice President, IT Strategy
Mike Starkey has over 35 years of retail IT experience in leadership roles implementing systems including ERP, distributed order management, merchandising, point of sale, ecommerce platforms, warehouse management and IT technology while providing IT governance. Prior to enVista, Mike was SVP of IT at Performance Bicycle, leading its omnichannel and ecommerce initiatives. He has also worked at Sears in retail IT strategy, headed up The Great Indoors’s IT group and was SVP of IT for Waccamaw/HomePlace, leading ERP implementations and IT integrations for acquisitions. His experience for the last 25+ years has been as an executive leading enterprise projects such as SAP implementations, omnichannel and ecommerce re-platforming.
Prior to co-founding One Click, the parent company to eyewear brands Readers.com, Sunglass Warehouse and felix + iris, Angie Stocklin was a nationally certified school psychologist. While she thrived working with students, her entrepreneurial aspirations led her to start her business adventures at home with her husband, Randy. A small home business has grown to a 70+ person team in Greenwood, IN. As co-founder and COO, Angie oversees business operations including customer service, order fulfillment and merchandising. She can be found problem-solving, improving processes, cheering on her team and speaking around Indianapolis on topics including female empowerment, company culture and business failure, among others.
Partner, Principal Consultant
Ascent Enterprise Solutions
Jason Stratton has over twenty years of information technology experience, specializing in the development and implementation of corporate and store systems for retail and ecommerce. He has implemented software and hardware solutions in merchandising, warehouse management, procurement, retail store operations, financials, ecommerce and order management. With experience as an IT management consultant, senior project manager and business analyst, Jason has successfully taken numerous clients from project conceptualization through to production (go-live. Prior to founding Ascent, Jason managed professional services and implementation teams for several retail software companies, including Aptos and Salesforce Commerce Cloud. He also was Director of Information Systems for Guitar Center.
SVP, Chief Information and Supply Chain Officer
Modell's Sporting Goods
David has implemented best-in-class solutions that span the entire business footprint: POS, mobile, web, merchandise planning and execution, BI/analytics, CRM and loyalty, PLM, WMS, ERP and a host of IT security and infrastructure solutions. He is considered an expert in operationalizing a fully integrated omnichannel fulfillment infrastructure.
CEO, Chief Chaos Officer
The Taylor Reach Group
Ever since answering his first customer call more than 39 years ago for a Toronto-based service agency, Colin has blazed a trail of innovation and success through the Customer Interaction industry.
Colin has assisted many Fortune 500 and global brands to improve their customer facing infrastructure. Today there are more than 15,000 agent positions globally operating under Taylor Reach designed contact center operational models.
An experienced senior executive who is as comfortable developing strategy, operational models as he is with leading successful operations and sales teams.
Chief Operating Officer
Hannah is the COO of Intelligent Audit, the leading technology service provider focused on reducing transportation costs through automated audit and freight recovery, business intelligence analytics and contract optimization solutions. Its cloud-based software addresses customer needs using data-driven analytics and reporting to identify trends, examine current transportation activities and needs, and detect areas for improvement and optimization. Intelligent Audit services customers all around the world and supports all transportation modes (parcel, LTL, TL, ocean, air, rail).
Vice President of Operations
Anthony Vicars is the COO of Shipmonk. With twenty years of experience in direct to consumer operations he has contributed to the success of many of today’s industry leaders (Nasty Gal, Amazon.com, UPS, Teespring). Most recently he was VP of Operations for Framebridge. As Director of Order Fulfillment for Zappos, he was primarily responsible for the incredible customer service the operation provided that became legendary. At the same time, he fostered a cultural reformation in fulfillment operations that placed the company on Kentucky’s best places to work list repeatedly as well as Fortune’s national list of 100 best places to work.
Senior Omnichannel Strategy Analyst
Abercrombie & Fitch
Alex Volakis is a Senior Analyst for Omnichannel Strategy at Abercrombie & Fitch where he is responsible for optimization of order sourcing in the omnichannel network to enhance margin. Previously he held leadership roles in operations management at both Amazon and Zulily where he focused on warehouse expansion and optimization with lean tools.
Business Process Improvement Project Manager
George Wade began his career at Crutchfield over 20 years ago in sales. He managed the internet sales support functions of the company from their inception in 1996 through the mid-2000s. Since earning his Six Sigma Black Belt in 2006 he has supported all areas of company operations and fulfillment with analysis, business planning and project management skills. In addition to supporting Crutchfield’s expanding fulfillment operations, George is currently coordinating the rollout of Crutchfield’s patented Virtual Audio™ and SpeakerCompare™ technologies on the web and in its retail stores.
Director, Client Services
Christine Warren is currently a Director of Client Success at Radial responsible for the successful performance, support and growth of her retail clients' overall ecommerce business. Previously, Christine worked in ecommerce and key account management, as the Director of Omnichannel Operations Metrics and Client Services, managing client accounts utilizing Radial's distribution centers. She has managed the end-to-end ecommerce process for retail partners (distribution, customer service and technology). Christine was engaged in the launches of brands such as Donna Karan, Betsey Johnson and Drugstore.com. Operations accounts have included Burberry, Dick's Sporting Goods, Aeropostale, Bath and Body Works, Nautica and Levi Strauss, to name a few. Christine brings over 20 years of experience.
Mike Willoughby, CEO of PFSweb, has been instrumental in the acquisition, development, integration and support of the company’s world-class technologies and he continues to have a key role in the architecture of its solution and service offerings. It was Mike’s vision to diversify through strategic acquisitions and the subsequent branding realignment to establish two business units: the Operations Services unit, PFS, and the Professional Services business unit, LiveArea. Previously, Mike founded and served as president and CEO of Design Technologies Inc., and he founded and served as president and CEO of Integration Services, Inc.
Former Director of Customer Happiness
With over 10 years of wholesale and retail customer service experience, Geoff Zentz is an expert at not only making customers happy, but everyone else around him. Currently Geoff is leading a growing team as Director of Client Success at UpNest. Not only is his team doubling in size, but they’ve handled over 100,000+ client and agent interactions in just one year. Until recently Geoff was Director of Customer Happiness for One Click, where he oversaw headcount and budgeting for an 18-person, $600K per year department. While there he negotiated and managed contracts with vendors for email, chat and training platforms.